Refund policy

Refund Policy

Thank you for choosing Asterion. Your satisfaction matters to us, and we want your shopping experience to feel clear and straightforward. Please review our refund policy before placing an order.

Refund Request Timeline

You have 7 days from the date you receive your order to contact us about a refund request. Unfortunately, if this timeframe has passed, we may be unable to process a refund.

Defective or Incorrect Products

If you receive a defective item, damaged item, or the wrong product, please contact us as soon as possible at asterion.help@gmail.com. Include your order number and clear photos of the issue. We will review the situation case by case and may provide a replacement, store credit, or refund where appropriate.

Order Cancellation Policy

If you wish to cancel an order, please contact us within 24 hours of purchase. If the cancellation request is made after this timeframe, or if the order has already been processed or shipped, we may be unable to cancel the order.

Return Shipping Fees

For approved returns that are not caused by a defective or incorrect item, the customer is responsible for return shipping costs. Please do not send any item back before contacting us. If a return is approved, we will provide return instructions by email.

Customer Support

For any questions or concerns about your order or this refund policy, contact us at asterion.help@gmail.com.

Policy Update Rights

Asterion reserves the right to modify this refund policy at any time. Any updates will be reflected on our website, so we encourage you to review this policy before placing an order.

Acknowledgment of Terms

By completing a purchase with Asterion, you acknowledge and agree to this refund policy.

Thank you for supporting Asterion.